Technical Support

Welcome to Technical Support and Ideas Portal


We love your feedback and look forward to hearing from you. Our Knowledge Base includes a number of articles to get you started, and our Ideas Forum is a great place to post your ideas and vote up others. Please share your stories to help us build a product that best fits your needs.

Knowledge Base

  1. Account Set Up 

    1. Terms and Conditions
  2. Activities 

    1. Activity Basics
    2. Text Activity
    3. Video Activity
    4. Slide Show Activity
    5. Flashcard Activity
  3. Basics 

    1. Getting Started
    2. Browsers
    3. User Roles & Permissions
    4. Add New Users
    5. Public User Registration
  4. Resource Library 

    1. Resource Library Basics
    2. Resource Library for Admins
    3. Resource Library for Users
  5. Courses 

    1. Creating a Course
    2. Creating a SCORM Course
    3. Editing Course Settings
    4. Deleting a Course
    5. Course Visibility and Access
  6. E-Commerce 

    1. E-Commerce Basics
    2. Creating Coupons
    3. Selling Courses as Bundles
  7. Exams, Quizzes, and Practice Tests 

    1. Test Basics
    2. Taking Practice Tests or Quizzes
    3. Creating New Practice Tests and Quizzes
    4. Taking Final Exams
    5. Creating New Final Exams
  8. Organizational Layers 

    1. Organizational Layers (fka Jurisductions) New Enhancements
    2. Organizational Layer Basics
    3. Organizational Layer Roles
    4. Setting Up Organizational Layers
    5. Creating Organizational Layer Groups
  9. Passwords 

    1. Forgot Password
    2. New Password Not Working
    3. Changing your Password
  10. Points and Rewards 

    1. Points and Rewards Basics
    2. Creating Points
    3. Creating Rewards
    4. Redeeming Points for Rewards
    5. Keeping Track of Points and Rewards
  11. Profiles 

    1. Editing your Profile
  12. Reports 

    1. Reports Basics
    2. Test Reports
    3. Class Reports
    4. Knowledge Index Report
    5. User Report
  13. Site Admin 

    1. Dashboard
    2. Welcome Message
  14. User Roles 

    1. User Roles and Permissions
  15. All articles 

    1. Getting Started
    2. Activity Basics
    3. Test Basics
    4. Points and Rewards Basics
    5. User Roles and Permissions
    82 articles 

Feedback and Knowledge Base